Product Assembly & Design
Q1: Are the models pre-assembled?
A: All components arrive unassembled. Final assembly requires customer completion using our detailed visual guides.
Q2: How user-friendly are the instructions? Appropriate for children?
A: Our color-coded instruction manuals are designed for builders aged 7+. The step-by-step visual guides ensure smooth assembly for both children and adults.
Technical Specifications
Q3: What instruction format is provided?
A: Each custom figure includes a dedicated instruction booklet with full-color diagrams and assembly tips.
Q4: What are the model dimensions?
A: Single-Figure Set:
Final assembled dimensions measure approximately 5×5×12 cm (1.97×1.97×4.72 inches)—ideal for space-efficient display shelves or desktop decoration.
Multi-Figure Set:
Total width = (Single-unit width) × number of figures | Modular design for flexible arrangement and creative displays.
Customization Process
Q5: Can I review my design pre-production?
A: Design previews require our Rendering Confirmation Service (selected at checkout). Without this service, we proceed after internal quality checks. For urgent modifications, contact us within 24 hours of purchase.
Production Timeline
Q6: What's the typical production duration?
A: Most orders enter production within 72 hours and ship within 7 business days. Rush processing options are available—contact our support team.
Customization Options
Q7: Can accessories be personalized?
A: We replicate any visible accessories from submitted photos. For special requests, include details in the order notes section.
Q8: How are full-body designs created from upper-body photos?
A: Our designers create proportionate lower body elements based on your photo's style. Note: Full-body customization requires separate approval requests.
Image Requirements
Q9: What happens to submitted photos?
A: All images remain confidential and are permanently deleted post-production. We never share customer content with third parties except essential production partners.
Q10: Optimal photo guidelines?
A: Ideal submissions feature:
- Front-facing, full-face visibility (including ears/hairline)
- 300+ dpi resolution
- Even natural lighting (no harsh shadows)
- Minimal background distractions
Digital Processing
Q11: Do you edit submitted photos?
A: Our design team professionally crops and enhances all images. Specify any special editing requirements in your order notes.
Order Modifications
Q12: Change/cancellation policy?
A: Modifications are permitted until production begins (typically 24- 48 hours post-order). Customized items incur 50% restocking fees if canceled mid-production. Shipping address updates are accepted until dispatch.
Quality Assurance
Q13: Color durability?
A: Using industrial-grade dye sublimation technology, our colors remain vibrant for 10+ years without cracking or fading.
Legal Notice
All custom building block designs represent original creations. Our products and services are independently developed and not associated with LEGO® or GOBRICKS® entities. Third-party trademarks remain the property of their respective owners.