Dear Valued Builders,

Thank you for choosing My Gobricks! Due to high demand, some parts may experience temporary stock shortages. To ensure transparency, here’s how we handle these situations:

🔔 1. Pre-Order "NOTIFY WHEN AVAILABLE" Option

 

If your desired part is out of stock:
✅ Click "NOTIFY WHEN AVAILABLE" on the product page.
✅ We’ll email you instantly when it’s back in stock – no need to check manually!

 

⚙️ Handling Orders with Missing Parts

 

Scenario 1: Restocking within 15+ Days

  • We’ll email you to confirm if you wish to:
    ▶️ WAIT: Your entire order ships together once restocked.
    ▶️ PROCEED WITHOUT IT: We’ll refund the unavailable part immediately; other items ship ASAP.

  • Reply within 48 hours to avoid delays.

Scenario 2: Uncertain Restocking Time

  • Within 1-2 days of ordering, we’ll:
    ▶️ Notify you via email.
    ▶️ Issue a full refund for the unavailable part.
    ▶️ Ship all in-stock items without delay.

Scenario 3: Missing Parts After Delivery

  • Email mygobricks@gmail.com within 7 days with:
    ▶️ Photos of received items + packing slip.
    ▶️ Order number.

 

  • We’ll verify within 1-2 days and offer:
    ▶️ FREE replacement shipment, OR
    ▶️ Full refund for missing parts.

 

💌 Our Promise to You

  • No surprises: We proactively email updates.

  • Zero risk: Refunds processed within 24 hours.

  • 24/7 Support: Reach us at mygobricks@gmail.com.

We apologize for any inconvenience and deeply appreciate your understanding. Happy building! 🧱❤️

The MyGobricks Team
Build Beyond Boundaries