Dear Valued Builders,
Thank you for choosing My Gobricks! Due to high demand, some parts may experience temporary stock shortages. To ensure transparency, here’s how we handle these situations:
🔔 1. Pre-Order "NOTIFY WHEN AVAILABLE" Option
If your desired part is out of stock:
✅ Click "NOTIFY WHEN AVAILABLE" on the product page.
✅ We’ll email you instantly when it’s back in stock – no need to check manually!
⚙️ Handling Orders with Missing Parts
Scenario 1: Restocking within 15+ Days
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We’ll email you to confirm if you wish to:
▶️ WAIT: Your entire order ships together once restocked.
▶️ PROCEED WITHOUT IT: We’ll refund the unavailable part immediately; other items ship ASAP. -
Reply within 48 hours to avoid delays.
Scenario 2: Uncertain Restocking Time
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Within 1-2 days of ordering, we’ll:
▶️ Notify you via email.
▶️ Issue a full refund for the unavailable part.
▶️ Ship all in-stock items without delay.
Scenario 3: Missing Parts After Delivery
- Email mygobricks@gmail.com within 7 days with:
▶️ Photos of received items + packing slip.
▶️ Order number.
- We’ll verify within 1-2 days and offer:
▶️ FREE replacement shipment, OR
▶️ Full refund for missing parts.
💌 Our Promise to You
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No surprises: We proactively email updates.
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Zero risk: Refunds processed within 24 hours.
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24/7 Support: Reach us at mygobricks@gmail.com.
We apologize for any inconvenience and deeply appreciate your understanding. Happy building! 🧱❤️
The MyGobricks Team
Build Beyond Boundaries